1. When I'm the listener, I will listen carefully for intent and for content.
2. Before I begin to speak, I will understand my WHY, WHAT and HOW.
3. When I speak, I will strive to be clear, concise and compelling.
These principles apply equally to written and oral communication, and at the enterprise level, in the professional sphere, and with your near and dear.
Norman Bowley is a communicator by passion, a lawyer and educator by profession. Thirty-six years of legal practice after ten years as an educator have equipped Norm to teach professionals how to communicate effectively and with power.