How to Pick Up a Porcupine-- Dealing With Difficult People
It's not always possible to pick and choose your audience, nor can you control who will choose to confront you, unpleasantly and without warning.
Sometimes the temptation to nuke the other guy is powerfully tempting. While it might initially be very satisfying to turn him into a smoking crater, it is invariably unwise. In fact, wisdom often finds an opportunity to go beyond defusing an ugly situation, to actually bringing good out of a potential ugliness.
This module considers the skills and the courage needed to bite the tongue, take a deep breath, consider the other side's fear and anger, and to find a way to enable everyone to escape with grace, and perhaps more. Perhaps much more.
It's not always possible to pick and choose your audience, nor can you control who will choose to confront you, unpleasantly and without warning.
Sometimes the temptation to nuke the other guy is powerfully tempting. While it might initially be very satisfying to turn him into a smoking crater, it is invariably unwise. In fact, wisdom often finds an opportunity to go beyond defusing an ugly situation, to actually bringing good out of a potential ugliness.
This module considers the skills and the courage needed to bite the tongue, take a deep breath, consider the other side's fear and anger, and to find a way to enable everyone to escape with grace, and perhaps more. Perhaps much more.